Different businesses benefit from technical support in different ways. Below are some different case studies that show how certain kinds of businesses have benefited from getting Supplemental IT support for their business.

About Caldera 

At Caldera Engineering we design and manufacture harsh environment control equipment. Our server system is complex because it has several physical servers that each host a multitude of virtual machines. In addition, we have over sixty active users and workstations in our network. Prior to Intuitive IT, we were using an IT provider that was not resolving our concerns in a timely manner or ensuring our systems were working properly.

We were experiencing many network and server problems when we first approached Intuitive IT . Our domain also caused issues because it was configured improperly. These problems cost us time and efficiency and are not acceptable working parameters by Intuitive IT’s standards.

Issues FoundProblems Created By Issues
Network resources shared insecurelyAll files accessible through unauthenticated network access
Firewall configured incorrectlyNo security services provided by firewall active or in use
Wi-Fi password known, and network not monitoredNetwork accessible to anyone
Domain and DNS configured improperlyDomain couldn’t function properly
Domain was not functioning properlyUser logins would not always work
Workstations lacked strong antivirus and antimalware
Higher risk of getting ransomware or advanced malware and viruses
Backup settings configured improperlyFiles and new changes not being backed up
Server infrastructure licensed incorrectlyServers non-compliant with Microsoft licensing, and features unavailable
No content filtering was in place, and web traffic not monitoredDangerous sites accessible through network
SNMP set to default settings, and SNMP security not in placeNetwork decides not monitored, and printer publicly accessible by SNMP
Public facing windows RDP accessLittle security between internet and access to servers or workstations
Device names not straightforwardTime lost looking up devices and locations in inventory

Top 10 Highlights 

1Server infrastructure rebuilt to Windows Server 2016 with no downtime
2Domain rebuilt without downtime and with increased access granularity 
3User access and access groups reconfigured to sensitive data, securing important information
4All servers, including RAIDs, rebuilt with 0 data loss and no downtime
5Firewall properly configured to use all security services
6SNMP reconfigured to ensure device health and secure information transfer
7Backup configured to cover all company data with duplication and retention
8Guest Wi-Fi created, and admin network secured, giving proper security
9Total AV protection installed on devices to protect against viruses and Malware
10Web management and content filtering put in place to protect the network

Security Solutions

Caldera Engineering’s network was at risk. They outsourced IT support to secure their systems, but the IT didn’t do it properly. In addition, service was not performed in a timely manner. Caldera Engineering worked with Intuitive IT to fix the issues left by the old IT and secure their network. Today, Caldera continues working with Intuitive IT so that future risks are eliminated, and everyday work is free of technical hassles.

Cyber Security

The most basic step that a company can take to protect their network is cyber security. Therefore, putting protective software in place can help prevent viruses and malware from getting into the system. Caldera Engineering now has a dual layered protection system because it ensures their network and equipment have the protection they deserve. 

Restricted Access 

Intuitive IT helped Caldera Engineering apply access restrictions to their network. These restrictions are important because they protect sensitive data by making it permission protected. In addition, data compartmentalization guarantees less damage is done if a single user is compromised. These settings also help to protect any PII or HIPAA covered data on their network. In addition, Calder implemented access logging which allows them to protect sensitive data like HR records by tracing access to those documents. 

Outsourced Support 

Caldera receives technical backup from Intuitive IT that supports their onsite technician and allows them to focus on more important aspects of their duties. Intuitive IT’s Proactive suite of software enables them with better protection, monitoring, and device access. Consequently, their in-house IT can more efficiently deal with issues as they arise. They can also outsource large, time-consuming tasks or advanced server setups to Intuitive IT. Caldera’s technician receives extra support and other experienced technicians to collaborate with. While working with Intuitive IT, Caldera Engineering improved their network protection, increased uptime, and enhanced system reliability.

“While working with Intuitive IT Team, I have been impressed with a level professionalism and courtesy that I had not experienced with previous IT service providers.Their level of knowledge and experience as a team was very impressive. Their team can be counted on to respond to concerns and issues in a very quick time frame with fast resolution time without repeat occurrences.”

Janus Van Dam

Learn more about how you can benefit from one of Intuitive IT’s support plans or request a free consultation: