There are many ways that you can get your IT needs addressed. Often, people wait until something breaks down to get things fixed. When that happens, we get calls and we quickly resolve the issues. Contact us if you need something addressed right away!

However, it’s smarter and less expensive in the long run to prevent the problems before they happen. Just like it’s smart to keep your car from breaking down, it’s also smart to prevent computer problems from happening in the first place. We have 2 basic ways we can provide preventative IT services:

Our Managed IT Services

Again, we try to prevent IT problems from happening in the first place. However, with out Managed IT Services plan, when problems arise, you receive unlimited remote and on site support until your issue is resolved. This plan also offers many additional features as shown in the chart below.

Higher monthly cost. No costs to resolve issues. 

Our Proactive IT Services

We try to prevent IT problems from happening in the first place. However, when problems arise, you pay hourly to resolve the issues.

Lower monthly cost. Hourly services as needed. 

Service Description Proactive Managed
TECH SUPPORT
Analyze Your Needs Yes Yes
24/7 Support No Unlimited
On Site Visits No Unlimited
New Workstation Setup No Yes
SECURITY PROTECTION
Advanced Monitoring Yes Yes
Preventative Maintenance Yes Yes
OS Patches Yes Yes
3rd Party Patches Yes Yes
Anti-Virus Software Yes Yes
Spam Filtering Yes Yes
Firewall Monitoring Yes Yes
Server Backups No Yes
Disaster Recovery No Yes
Ongoing Training No Yes
CTO SERVICES
Annual Plan Review Yes Yes
Quarterly Executive Summary Yes Yes
Quarterly Hardward Asset Report Yes Yes
Quarterly Software License Report Yes Yes
Hardware Replacement Cycle Yes Yes

Don’t Need Monthly IT Support Plans?

Maybe you just want to have us on call, ready to go, when the need arises. We’re cool with that. Even though it’s like waiting for your car to break down instead of making sure it doesn’t break down in the first place, who are we to force you to fit into our monthly plans?

Learn how to buy IT Support hours in bulk.

Want us to be your On Call Tech Support team?